"First, thank you, SJHD. Took my Road King in for its 5k mile servicing. Because of the distance I had to travel (I am very picky about who works on my baby), I was really hoping my Road King would be serviced in one day. When I called and made the appointment, although I was treated politely, I was given no guarantees of when the servicing would be complete.
When I arrived, a gentleman named Francisco checked-in my bagger; he took control of the conversation and delivered white-glove customer service. I could not have been more pleased. A couple hours after dropping off my Road King, Francisco called and let me know the status and when my bagger would be completely serviced. Best follow-up experience. Period. After paying my bill Francisco walked me out to my Road King to show me how they washed it after servicing. How Francisco treated me is a huge part of why SJHD is the leader in superb service. Thank you, thank you."
Adam Donovan - Santa Cruz, CA